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Director Operations

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Botswana Savings Bank
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Job Title : : Director Operations
Location : : Gaborone, South-East District, Botswana
Posted on : : Mon Mar 11, 2019
Apply before : : Mon Mar 25, 2019
Job Type : : Full-time
Experience required : : 10 years
Job category: : Executive
 Job Description

Job Purpose

To lead the activities of the Operations Division of the Bank, including, central processing, client services, credit, as well as, sales and to ensure that the day to day operational activities of the Bank are aligned to strategy.

The Job

The incumbent will be responsible for, among other things, the following:

  • Leading the development and implementation of the Bank’s strategic plans. 

  • Ensuring the existence and implementation of effective policies, procedures and processes to optimize efficiency of the Bank’s operations.

  • Facilitating the achievement of established Bank operational and financial goals.

  • Overseeing the management of all products, services and channels.

  • Optimizing product uptake, thereby enhancing the profitability of the Bank.

  • Implementing initiatives to maintain high standards in customer service management.

  • Effectively managing performance, as well as, developing talent of staff in the Division.

  • Promoting a culture of savings among Batswana.

The Person

The right candidate will possess the following:

  • Bachelor’s Degree in a business related field.

  • At least ten (10) years post qualification experience in a banking operations environment, three (3) of which should have been in a senior management position.

  • Expert knowledge in sales, credit, client service philosophy, as well as, banking processes and procedures are requirements.


The right candidate must possess the following competencies;

  • Proven Leadership Skills.

  • Strategic Thinking.

  • Strong Business Acumen.

  • Results Orientation.

  • Attention to Detail. 

  • Customer Orientation.


Apply before : Mon Mar 25, 2019
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